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Help · Billing

Refunds and cancellation

Last updated 27 September 2026

Draft pending legal review. It describes how BeqSpark works today and may be reworded before launch.

In short

  • Cancel any time in Billing; your plan runs to the end of the paid period.
  • Withdraw within 14 days and pay only for what you used.
  • Charged by mistake? We refund it in full.

01Cancelling a plan

Open Billing in your dashboard and choose Cancel subscription. There is one confirmation page and no questions. We confirm the cancellation by email straight away.

  • Your plan and its monthly credits stay until the end of the period you paid for, then you move to the Free plan.
  • Nothing is charged again. The remaining days of the current period are not refunded, unless you withdraw (below).
  • Top-up credits stay until they expire.
  • You can turn renewal back on until the period ends.

02Withdrawing within 14 days

For 14 days after buying a plan or a credit pack, you can withdraw from it with the Withdraw from contract here button in Billing. It's open to every customer, wherever you live. The page shows what you'll get back before you confirm.

When you buy, you ask us to start straight away, so you pay for what you used and we refund the rest:

  • A plan: we keep the larger of two shares: the time that has passed in the paid period, and the share of that period's credits you spent. For example, if after 3 days of a monthly plan you used 20% of its credits, 20% counts as used and we refund 80% of the price.
  • A credit pack: we keep the share of its credits you spent and refund the rest.

A withdrawn plan ends at once and you move to the Free plan; the unspent credits from the purchase are removed. We confirm the withdrawal and the amount by email.

03Other refunds

  • If you were charged twice or by mistake, write to us and we refund the charge in full.
  • If the service didn't work for reasons on our side, write to us and we'll put it right with credits or a refund.
  • Failed AI requests are never charged, so there's nothing to refund for them.
  • Outside these cases and the 14-day withdrawal, payments are not refundable, except where the law says otherwise.

04How refunds are paid

Refunds go back to the card or payment method you paid with, through Stripe, in the original currency (USD). Stripe emails a refund receipt; banks usually take 5 to 10 days to show it. When a payment is refunded, the same share of the credits it bought is removed, as far as they are unused.

05Payment disputes

If something looks wrong on your statement, please contact us first: we can usually fix it faster than a bank dispute. While a payment is disputed with your bank, the unused credits it bought are held; they return if the dispute is resolved in our favour. BeqSpark charges appear on statements as BEQSPARK.

06Deleting your account

Deleting your account stops renewal at once, and the account is locked. It doesn't refund the current period by itself; if you're within 14 days of a purchase, withdraw first. See the privacy policy for what deletion erases.

07Price changes

We email you at least 30 days before a price change applies to your plan, and you can cancel before then.

08Contact

For anything about a payment or refund, write to hello@beqspark.com. Include the email address of your BeqSpark account.